2.9 Production environmental control
PKOP LLP carries out the production environmental control on the basis of the Production Environmental Control Program, the results of which are submitted quarterly to the Shymkent Ecology Department in the established form.
The Production Environmental Control Program establishes a mandatory list of the parameters monitored in the process of production environmental control, criteria for determining its periodicity, duration and frequency of measurements, instrumental or calculation methods used.
The objectives of production environmental control are:
- to obtain information for decision-making regarding environmental policy of subsoil user, environmental quality targets and tools for regulation of the production processes potentially having an impact on the environment
- to ensure compliance with the requirements of environmental legislation of the Republic of Kazakhstan
- to minimize the impact of production processes of subsoil user on environment and human health
- to improve the efficiency of using natural and energy resources
- prompt proactive response to emergency situations
- building a higher level of environmental awareness and responsibility among managers and environmental users
- informing the public about the environmental activities of enterprises and the risks to public labor protection
- improving environmental compliance
- improving the production and environmental efficiency of the environmental management system
- integration of environmental risks into investment and lending
Production environmental control monitors operational monitoring, emission and impact monitoring, including: atmospheric air monitoring, water resources monitoring, soil, land and production waste monitoring. As part of the monitoring, work is under way to study the labor protection impact of nearby villages.
Work in emergency situations is carried out in accordance with accident elimination plans developed separately for each division of the refinery.
2.10 Environmental Insurance
At PKOP LLP, compulsory environmental insurance is carried out in accordance with the Law of the Republic of Kazakhstan “On Compulsory Environmental Insurance” (#93 dated 13.12.2005) and the requirements of the Environmental Code of the Republic of Kazakhstan (art.107). Mandatory environmental insurance contract is concluded annually (Series OS #1757281 dated 14.12.2018)
The agreement was concluded with Eurasia Insurance Company JSC for Y2020 on voluntary insurance of the Company's property interests related to the death and damage of the Company's property, as well as civil liability to third parties for causing harm, as a result of the occurrence of insurance cases provided in this Agreement, including: "The additional costs of the operator, including the costs of taking control of the well, re-drilling, the costs of eliminating leakage and pollution, containment of pollutants and cleaning..."
"Property interests of the insured, connected with the occurrence of civil liability to third parties for causing harm to the health and life of property of third parties, including liability for environmental pollution"..... Voluntary Insurance Agreement #37 16-18-14-2019 -007 dated 23.01.2020
2.11 Interaction with local population
PetroKazakhstan Oil Products LLP: Handling the appeals and personal reception of citizens is one of the main mechanisms for enhancing the citizen trust.
PKOP LLP constantly carries out the work on appeals of the citizens and arrangement of the personal reception of the physical persons and representatives of the legal entities of the Shymkent city.
The announcements about schedules of citizen reception by the managers of the Shymkent Refinery are published on the Company sites. Information about the days and time for citizen reception is placed on a special Company boards. Visual information on the procedure for reception and settlement of the appeals is placed on all boards of the Company buildings.
According to the approved schedules, the personal reception of citizens and representatives of the legal entities is held by the Company management daily on work days.
The boxes for complaints and suggestions have been installed in all administration buildings of PKOP LLP.
According to the analysis of work, most of the citizen appeals, received during the personal reception, relate to the matters of charitable and social assistance.
Also, every year, PKOP LLP renders charitable assistance to the needy families and gives a support to the Akimat of Shymkent city within the framework of the business social responsibility.
Hotline:
(8 725 2)241370-in Kazakh
(8 725 2)241392-in Russian
(8 725 2)241420- in English
(8 725 2)241485- in Chinese
or by e-mail: complaint.hotline@petrokazakhstan.com
PKOP LLP developed the Policy and procedure on the hotline dated 16.03.2018. (Policy No. 00-02). This Policy is developed to enable employees of the Company and third parties to file complaints about suspected misconduct and/or inaction, unfair or fraudulent actions, to ensure proper processing of such complaints, to ensure protection of persons who have submitted complaints in good faith in accordance with this Policy against harassment and discrimination.
In 2019, the legal department did not consider the claims from the population of settlements nearby to the Refinery.
If employees have complaints, claims or suggestions, the employee has the right to leave a message in written form through special boxes for letters and offers.
In order to render assistance in the implementation of social projects of the city, a memorandum was concluded on mutual cooperation between the akimat of Shymkent and PKOP LLP on implementation of social projects within the frames of the program of social responsibility of business.